customer-care-header
WHO DO I CONTACT FOR ANY QUESTIONS, COMMENTS OR SUGGESTIONS?

At The Grand Palms Tanning Resort & Sunless Spa, we are always happy to hear from our amazing customers with any questions, comments, ideas, concerns or for any other reason. Please feel free to fill out our Customer Care Form by clicking here:

CLICK HERE

or feel free to send us a letter to:

The Grand Palms Tanning Resort & Sunless Spa
8577 E. Arapahoe Rd. Suite A
Greenwood Village, CO 80112

IS THERE A MINIMUM NUMBER OF MONTHS FOR A MEMBERSHIP?

Yes, our membership programs are a minimum of 3 (three) consecutive monthly draws.

DO I NEED TO USE TANNING LOTIONS WHEN I TAN IN SUNBEDS?

The use of tanning lotions is an absolute necessity when using sunbeds. There are many benefits to using a tanning lotion which plays a vital role in the outcome of desired tanning results.
Using a tanning lotion while using a sunbed keeps the skin moisturized which leads to better magnification for maximum tanning results. Moisturized skin will absorb the UV light during a sunbed tanning session, helping to influence the tanning process for a faster, deeper and darker tan.

Without the use of tanning lotions, skin is dry and deflects UV rays while using a sunbed, which can make you waste up to 50% of your sunbed tanning session effectiveness. This then results in you having to tan more times to achieve your desired tanning results, which in turn costs you more money.

So in the end, the use of tanning lotions will not only pay for themselves, they will keep your skin healthy and happy, and ensure that you achieve the absolute very best tanning results you desire.

WHAT IS RED LIGHT THERAPY?

Red Light Therapy is a safe and natural process for skin rejuvenation, utilizing ground breaking red light therapy technology to combat the effects of aging, wrinkles, fine lines, acne, cellulite, dark circles, age spots and other skin conditions. Now there is a way to turn back the hands of time!
 

Red light therapy, which emits a specific wave length of red light through specially formulated fluorescent tubes is UV-free and penetrates deep into the dermis layer of the skin, stimulating the cells that produce collagen. Collagen is the most common protein found in the body. It is the essential protein used to repair and replace damaged tissue.
 

Our Red Light Therapy beds at The Grand Palms Tanning Result make it easy to give your entire body’s aging skin a youthful, toned and fresh look.

HOW DOES MY SKIN TAN?

When your skin is exposed to ultraviolet rays (UV) rays, a natural process begins to take place. Melanocytes are special cells in your epidermis, which is the outermost layer of your skin, and when exposed to UVB (shorter UV rays), these melanocytes produce the pigment melanin, which is then absorbed by the surrounding skin cells. Exposure to UVA (longer UV rays) causes the melanin to oxidize or darken, creating a tan.

WHAT IS THE EVOLV CUSTOM AIRBRUSH SUNLESS TANNING SYSTEM?

Welcome to the most luxurious custom airbrush sunless tanning system on the planet today! The Evolv is the first-ever, heat-infused airbrush tanning system developed by the professionals at Sunless, Inc., the pioneers in sunless tanning who brought you the world-famous Mystic Tan HD and the hottest-trend in sunless tanning, the VersaSpa Pro.

Heated application is the latest breakthrough in sunless tanning technology. The Evolv utilizes this technology by producing a truly one-of-a-kind, first-ever heated airbrush tanning experience. Evolv’s heated application process is delivered two ways; by preparing your skin and keeping you dry with a gentle flow of warm air, and by infusing heat directly into the tanning spray, creating an airbrush application you can barely feel being applied.

Once the Evolv heated airbrush tanning solution is applied, the active ingredients, DHA (Dihydroxyacetone) and Erythrulose start working with the amino acids in your skin’s outermost layer to create the perfect custom color you desire!

WHAT IS THE VERSASPA PRO?

The VersaSpa Pro is the newest sunless tanning technology made available by Sunless, Inc., the pioneers of sunless tanning and makers of Mystic Tan®, VersaSpa®, Evolv.®, and their latest introduction, the VersaSpa Pro™ Heated Sunless Spa Series™.

Designed with a multitude of revolutionary features, the new VersaSpa Pro Heated Sunless Spa Series spray tan booth delivers the experience you would expect from a true professional custom air brush tan every time, but with the privacy of a spray booth and with sunless tanning results that are consistent, personalized and flawless.

With four sunless tanning color levels to choose from (Glow, Light, Medium or Dark) and other skin treatment options available, including Pre-sunless Skin Prep and Post-sunless Super Hydrating Moisturizer, customers can enjoy endless sunless tanning combinations each time they experience the VersaSpa Pro. Customers can even customize their VersaSpa Pro session to provide them with extra dark legs or face!

This is no ordinary sunless booth. The brand new VersaSpa Pro combines innovation after innovation to transform your skin in just minutes. Bronze, Hydrate and Smooth fine lines in one session. Customize your tanning application by selecting one, or combining all three full-body treatments – a pre-sunless pH balancing skin prep treatment, one of two sunless bronzing treatments, and a post-sunless super hydrating treatment. Enjoy the process as much as the results and relax with a wide-open and heated interior design.

WHAT IS THE MYSTIC TAN HD?

Built by Sunless, Inc, who is also the builder of the VersaSpa Pro, the world-famous Mystic Tan HD is a private, self-contained sunless tanning system that provides a revolutionary Magnetan Technology spray-on process that uses sweeping side to side “custom airbrush” motion to apply uniform amounts of Mystic Tan HD sunless tanning mist to the entire body in just seconds.

The Mystic Tan HD system utilizes personal, single-use sunless solution cartridges that can be blended to create the perfect combination for all skin types and desired tanning results. The iconic Mystic Tan HD adds heat to your sunless tanning experience, plus an added drying feature during the application process. Heating conditions the skin for maximum absorption and provides a more inviting experience. Your Mystic Tan HD tanning experience can be further enhanced with our assortment of additives, including single bronzer boosters, triple bronzer boosters, accelerators, and aroma scents.

WHAT SUNLESS TANNING OPTIONS ARE AVAILABLE AT EACH GRAND PALMS LOCATIONS?

Grand Palms – Denver Tech Center:  Mystic Tan HD and VersaSpa Pro

Grand Palms – Highlands Ranch:  Mystic Tan HD and VersaSpa Pro

Grand Palms – Castle Rock:  Mystic Tan HD and VersaSpa Pro

Grand Palms – Denver:  Mystic Tan HD, VersaSpa Pro and Evolv Custom Airbrush Tan

* PLEASE NOTE – The Grand Palms Tanning Resort & Sunless Spa is the ONLY tanning salon in Denver to offer all three sunless tanning options from Sunless, inc, the pioneers of sunless tanning and makers of Mystic Tan®, VersaSpa®, Evolv.®, and their latest introduction, the VersaSpa Pro™ Heated Sunless Spa Series!

WHAT ARE VERSASPA PRO’S AVAILABLE SPA TREATMENTS?

PRE-SUNLESS pH BALANCING SKIN PREP TREATMENT:

Fortify your skin and enhance its color with a proprietary blend of green tea extracts, amino acids, and other professional-grade ingredients. VersaSpa Pro’s pH balancing pre-sunless skin prep treatment instantly balances your skin’s pH levels, increases absorption by dispersing its natural oils, and maximizes hydration before each sunless tanning application.


SUNLESS TANNING CLEAR OR BRONZING TREATMENTS:

Through a proprietary blend of DHA, amino acids, aloe and other professional-grade ingredients, VersaSpa Pro bronzing sunless tanning treatments work to condition and moisturize your skin while dramatically increasing its color depth. Now you can enjoy a quick-drying, streak-free, deep-penetrating application for a vibrant, sexy natural glow. Choose between Clear (no Bronzer) or premium Bronzer sunless tanning applications and choose your desired color level from Glow, Light, Medium or Dark.

POST-SUNLESS SUPER HYDRATING MOISTURIZER TREATMENT:

VersaSpa Pro’s super hydrating treatment, a proprietary blend of skin soothing botanicals, soy proteins, green tea extracts and other professional-grade ingredients, helps to replenish your skin’s vital nutrients, diminish fine lines and deepen its golden color after a sunless tanning application. It’s the secret to a longer lasting, natural looking sunless tan.

WHAT ARE THE EVOLV BENEFITS AND FEATURES?

HEAT-INFUSED APPLICATIONS

Personalized and applied by our Grand Palms’ professional, trained and certified airbrush sunless tanning technicians, come experience the one and only warm spa-like sunless tanning application treatments with every airbrush spray pass. With Evolv, each treatment is infused with heat, and applied with targeted area application, creating even, long-lasting, customizable sunless tanning results for every skin type and tone.

COMPLETE COMFORT CONTROL

Adjustable heat allows for personalized comfort levels.

UNLIMITED LEVELS OF COLOR & MULTIPLE ADDITIVES

A completely customized experience for every skin type and tone. Choose from two tanning solutions with unlimited levels of customized color, from a light glow to ultra dark, and everything in between. Further customize your session by adding a fragrance of your choice, and multiple levels of instant cosmetic color, as well as pre and post-tan treatment applications. In a hurry? Accelerate your tanning development with the Evolv accelerator additive!

PINPOINT TARGETED APPLICATION

The Evolv also offers you to enhance your tan with pinpoint targeted sunless spray applications, for custom contouring and sculpting. We can even create the illusion of abs, contoured muscles and a slimmer you!

HOW OLD DO I HAVE TO BE TO SPRAY TAN?

While there are no legal minimum age restrictions for sunless tanning, our company policy does not permit anyone under the age of 15 from using our sunless tanning equipment, which includes our Mystic Tan HD, VersaSpa Pro and Evolv Custom Airbrush Tan, without a parent or legal guardian present to directly supervise.

WHAT IS THE DIFFERENCE BETWEEN UVA AND UVB RAYS?

UVB Rays — Building Rays

UVB rays are known as the “building rays”. This specific type of short wave ray builds melanin in your skin. Melanin is what produces the natural base tan and color in humans. In short, the more melanin you have, the tanner you can become after developing a strong base tan. This base tan protects your skin from burning when you’re outside under the hot summer sun.

While UVB rays can help build your tan, UVB rays, also known as the “burn ray”, can also cause you to burn if you take on too much too soon. It is important to be patient and use those UVB rays to build up a great base tan over time.

Building up the right amount of melanin can take time, depending on your skin type and genetics, so don’t rush. Just think, while you’re piling up your melanin inventory, you’re also taking care of your vitamin D levels at the same time. If you rush your tan, you’ll end up with a burn. The best tans take time.

UVA Rays — Bronzing Rays

Once you’ve built up your base tan, use UVA rays, also known as “bronzing rays”, to bronze the melanin. You’ve built up a substantial amount of melanin, and now it is time to use it to achieve the bronze tan you’ve longed for. The UVA rays help emit pigment (color) out of the melanin you’ve generated.

UVA long wave rays are strong and penetrate the skin deeper, so you’ll only need to be exposed to the rays for a short amount of time to produce a beautiful, long-lasting golden brown tan.

Use Both UVB and UVA Tanning Beds for the Best Results

In order to achieve your desired tanning results effectively, use a combination of UVA and UVB tanning beds once you’ve developed your base tan. By mixing it up, you’ll give your skin something to respond to.

Think about it this way, if you go to the gym three times a week and complete the same cardio exercise every time, after a while your body will get used to the workout and you won’t see any results. The same goes for tanning. Using a smart combination of UVA and UVB tanning beds after completing your base tan will give you the tanning results you’ve been looking for.

HOW DOES RED LIGHT THERAPY WORK?

Red light at 633nm is absorbed by the mitochondria of the cell and stimulates intracellular energy transfer (ATP) production for enhanced cell vitality and permeability, increased production of new collagen, and increased turnover of collagen and elastin fibers. Laboratory studies have shown that skin cells grow 150 – 200 percent faster when exposed to certain light wavelengths, and research has shown red light delivers powerful therapeutic benefits to living tissue.

WHAT IS MAGNETAN TECHNOLOGY?

Magnetan application technology is Mystic Tan’s patented process that uses the human body’s own magnetic properties to attract Mystic Tan HD’s sunless tanning mist to every exposed surface of the skin. When Mystic Tan HD sunless tanning mist passes through the spray nozzles, the micro-particles of mist are polarized, taking on the characteristics of “tiny magnets.” These particles adhere evenly, and in a precise uniform amount to the exposed skin to create a smooth, even, natural-looking tan.

WHAT ARE THE BENEFITS OF USING TANNING LOTIONS IN THE SUNBEDS?

Here are the many benefits of using a tanning lotion:  

A.   Tanning lotions moisturizes your skin, which leads to better magnification of UV light for maximums sunbed tanning results.

B.   Tanning lotions contain many vitamins and nutrients, along with emollient, hydrators, moisturizers and humectants to ensure that your skin will stay healthy and happy when using sunbeds.

C.   Some tanning lotions contain intensifying, maximizing and bronzing ingredients, which help amplify your desired tanning results to a whole new level. 

WHAT DATE DOES MY MEMBERSHIP AUTOMATIC MONTHLY CHARGE TAKE PLACE?

If you are a member of The Grand Palms, your automatic monthly charge will occur on same date that you purchased your membership. Please note that if your automatic monthly charge date falls on a weekend or holiday, your monthly charge will be processed on the next business day.

WHAT ARE YOUR STORE HOURS?

All of our Grand Palms location’s business hours are:

Monday 8am – 8pm
Tuesday 8am – 8pm
Wednesday 8am – 8pm
Thursday 8am – 8pm
Friday 8am – 8pm
Saturday 8am – 6pm

Sunday 10am – 6pm

WHAT ARE THE FEATURES THAT TANNING LOTIONS HAVE?

Here is a list of what features that most tanning lotions may have. For more information on which tanning lotions we offer at The Grand Palms have some or all of the features listed below, please visit your favorite Grand Palms location and our representatives will be more than happy to help you choose the best tanning lotion to help you achieve the absolute best tanning results you desire.

ACCELERATOR

An accelerator, or also called an intensifier, features ingredients known to enhance the skin’s ability to retain moisture and promote dark, long lasting color without the use of added bronzers.
 

NATURAL BRONZER

This technology uses natural based extracts to provide immediate color to the skin, much like a cosmetic make-up, that lasts 1 to 2 days.
 

DHA BRONZER

This technology uses the self-tanning agent, DHA, to increase dark color. The more DHA used, the darker the shade of brown. The color typically lasts 4 to 7 days and is seen within 2 to 4 hours after application. Wash hands after application.
 

MELANIN BRONZER

This technology uses self tanners based on enhancement of melanin biosynthesis. This bronzer is streak-free and does not wash off because the color is natural tan of the skin but at the darkest tone possible. These bronzers are designed to be low maintenance.
 

TAN EXTENDER

A tan extender is a vitamin-enriched moisturizer that enhances and prolongs your tanning results when used daily after showering/bathing and after each tanning session.

 

WHAT IS MYSTIC TAN HD’S TANNING MIST?

The Mystic Tan HD’s tanning mists are self-tanning formulations designed especially for use in Mystic Tan HD systems. They contain DHA, the FDA approved active ingredient that produces the long-term tan your desire. When applied, DHA reacts with the proteins in the skin’s superficial layer to form a golden brown color. Your skin begins to darken two to three hours after application and reaches its peak color within 24 hours. The color will gradually fade through natural exfoliation, just like a tan from the sun and sunbeds.

Mystic Tan offers several choices of tanning mist in clear formulations. If an instant tan is desired, add Mystic’s bronzer additives (single and triple bronzer boosters). These are water soluble, bronzing cosmetics that produce an instant tan. The bronzer is a temporary cosmetic color that washes off in the shower or bath without affecting your ultimate tan.

WHAT ARE THE FEATURES OF THE VERSASPA PRO?
  • Next generation spray technology delivers consistent sunless tanning spray application to ensure a flawless tan every time.
  • Heated Sunless System pampers users with a comfortable, spa-like experience.
  • Height Sensor Technology ensures pinpoint accuracy and full coverage for all body types, including customers who only want to tan their legs or face.
  • Built-in intelligence literally talks customers through the sunless tanning experience with voice guided instructions and additional visual instructions if needed.
  • Ability to upgrade each session, including adding additional sunless tanning applications, additional skin treatments, or color boosts for legs or face.
  • Endless customization options, with four sunless tanning color levels that range from a hint of color to a deep, rich dark bronze, and other skin treatments, which include skin prep and moisturizer, The VersaSpa Pro can meet the demands of all skin types and desired sunless tanning results.In summary and quite simply, the VersaSpa Pro delivers flawless, long-lasting, so-good-it-looks-like-Mother-Nature color via a heated application that makes every sunless tanning session feel like a warm, inviting spa-like experience that you’ll want to return to again and again.

WHAT DAYS ARE YOU CLOSED THROUGHOUT THE YEAR?

All Grand Palms locations are closed on the following holidays:

New Years Day
Easter
Memorial Day
July 4th
Labor Day
Thanksgiving
Christmas
*Please note that some Grand Palms locations may close early on Mother’s Day, Father’s Day, Christmas Eve, New Year’s Eve and other days throughout the year. Stay tuned to the Grand Palms website or Facebook page for details.

HOW SHOULD I PREPARE FOR MY EVOLV CUSTOM AIRBRUSH TANNING SESSION?

Preparing for your Evolv custom airbrush tanning session can be done in 2 easy steps:

Step 1:   Exfoliate and shave the day before or the day of your Airbrush Tanning Session. (The day before is preferred) Waxing should also be done 24-36 hours prior to receiving an airbrush tan.

Step 2:   The day of your Evolv airbrush tanning session refrain from using moisturizers, perfumes, lotions, oils or deodorants that may create a barrier between your skin and the Airbrush Tanning Solution. (You may resume using these after your first shower or bath)

WHAT IS SUNLESS SPRAY TANNING?

Sunless spray tanning is the spray/mist application of sunless tanning solution to your body. When applied, DHA (the active ingredient in sunless tanning solution) reacts with the proteins in the skin’s superficial layer to form a golden brown color. Your skin begins to darken two to three hours after application and reaches its peak color within 24 hours. The color will gradually fade through natural exfoliation, just like a tan from the sun or sunbeds.

WHAT IF MY CREDIT CARD ON FILE DECLINES?

If your credit card on file declines, we will do the following:

A. We will make a note in your account that your credit card has declined so that when you come in next time to tan, our employees will let you know.

B. We will put a balance due on your account for the monthly payment that could not be made due your credit card declining. You cannot tan until the balance due is paid.

C. You can pay your balance due when you come in to tan.

D. You can provide updated credit card information or you can provide a new credit card to be on file.

HOW MANY LEVELS OF SUNBEDS DO YOU OFFER AT THE GRAND PALMS?

We offer 6 levels of sunbeds at all of our Grand Palms locations, which are as follows:

Level 1:  Cobra SX

Level 2:  Cobra UXF, Tropicals and SunUp II (stand up booth)

Level 3:  Lotus

Level 4:  Silver Bullet SE and iDome (high-pressure stand up booth)

Level 5:  Sunboard XTT, SClass, iSun and iBed

Level 6:  P90 and KBL 6800

For more information about all of our available sunbeds, please click here.

WHAT ARE THE FEATURES AND BENEFITS OF RED LIGHT THERAPY?
  • Naturally promotes collagen and elastin.
  • Smoothes and reduces wrinkles and fine lines.
  • Keeps skin renewed, toned and fresh looking.
  • Reduces acne, psoriasis and other skin conditions.
  • Helps reduce age spots and dark circles around the eyes.
  • Reduces the appearance of cellulite, scars and stretch marks.
  • Reduces pore size.
  • Increases circulation and helps retain moisture.
  • Reduces pain and inflammation from arthritis, sprains, broken bones or other nerve damage.
  • UV-Free and absolutely no side effects.

WHAT SHOULD I WEAR DURING MY EVOLV CUSTOM AIRBRUSH TANNING SESSION?

The attire for women is whatever they are comfortable with. To help minimize tan lines and protect customer’s undergarments, we provide our Evolv customers with disposable underwear, disposable bras, disposable protective footwear, disposable hair caps and barrier cream for hands. The cosmetic bronzers are water-soluble and should wash out, but the DHA in the tanning formula may permanently stain what you wear during your session, which is why we offer disposable garments as needed. The proper attire for men is boxers, briefs, swim trunks or shorts. The Evolv at our Grand Palms Denver location is in a large, beautiful private room to ensure our Evolv customers feel comfortable throughout their Evolv session, and our professional Grand Palms’ Airbrush Tanning Technicians always use the utmost discretion.

ARE THERE ANY AGE RESTRICTIONS FOR USING THE VERSASPA PRO?

While there are no legal minimum age restrictions for sunless tanning, our Grand Palms’ company policy does not permit anyone under the age of 15 from using our sunless tanning equipment, which includes the VersaSpa Pro, without a parent or guardian present to directly supervise.

WHAT IS THE DIFFERENCE BETWEEN THE LEVELS OF TANNING BEDS AT THE GRAND PALMS?

LEVEL 1 sunbeds offer the following:

  • 3,200 total bed wattage
  • Highest UVB (burn ray)/lowest UVA (bronzing ray)
  • 15 minute tanning session
  • Built-in cooling fan
  • Maintain your tan with 3 – 5 sessions per week

LEVEL 2 sunbeds offer the following:

  • 6,000 total bed wattage
  • Less UVB (burn ray)/higher UVA (bronzing ray) than Level 1 sunbeds
  • 12 – 15 minute tanning session
  • 400w high-pressure facial lamps
  • Built-in cooling fan
  • Maintain your tan with 3 – 4 sessions per week

LEVEL 3 sunbeds offer the following:

  • 10,000 total bed wattage
  • Less UVB (burn ray)/higher UVA (bronzing ray) than Level 2 sunbeds
  • 12 minute tanning session
  • 400w high-pressure client-controlled facial lamps
  • Built-in air conditioner for cooling comfort
  • Maintain your tan with 2 – 4 sessions per week

LEVEL 4 sunbeds offer the following:

  • 12,500 total bed wattage
  • Less UVB (burn ray)/higher UVA (bronzing ray) than Level 3 sunbeds
  • 8 -12 minute tanning session
  • 600w high-pressure client-controlled facial and shoulder lamps
  • Built-in air conditioner and misty breeze for cooling comfort
  • Maintain your tan with 2 – 3 sessions per week

LEVEL 5 sunbeds offer the following:

  • 15,000 total bed wattage
  • Less UVB (burn ray)/higher UVA (bronzing ray) than Level 4 sunbeds
  • 12 – 15 minute tanning session
  • 1000w high-pressure client-controlled facial and shoulder lamps
  • Built-in air conditioner and misty breeze for cooling comfort
  • Maintain your tan with 1 – 2 sessions per week

LEVEL 6 sunbeds offer the following:

  • 19,000 total bed wattage
  • Almost all UVA (bronzing ray)
  • 10 – 12 minute tanning session
  • 1000w high-pressure client-controlled facial and shoulder lamps
  • Built-in air conditioner and misty breeze for cooling comfort
  • Voice-guided instructions, built-in music and aromatherapy
  • Maintain your tan with 1 session per week

WHAT ARE MYSTIC TAN HD’S BENEFITS AND FEATURES?

• Heat optimizes absorption for a deeper, longer lasting tan and improves your overall sunless tanning experience with an inviting environment.

• Drying accelerates DHA development which improves the application process and leaves your skin soft and smooth immediately after your sunless tanning session.
• MagneTan® Technology attracts the sunless tanning solution mist to every exposed surface of the skin.

• Airbrush Technology is a patented spraying process with a sweeping side to side “custom airbrush” motion.

• Personal Single Use Cartridge System gives you choices to easily customize your sunless tanning experience.

• Semi-Transparent Wall System creates the feeling of an open air environment without sacrificing the feeling of privacy.

• Exhaust Fan and Filter System quickly captures and removes excess spray particles during the spray session, and continuously replenishes the environment with fresh air.

• Voice Automation guides customers step-by-step through the entire sunless tanning session.


WHAT IS YOUR REFUND POLICY ON TANNING LOTIONS?

We do not offer refunds or store credit for any purchased tanning lotions or tanning supplies. However, please know that we offer tanning sample packets for each tanning lotion bottle we sell at The Grand Palms. You can purchase a tanning sample packet to see if you like the lotion before you purchase the full bottle. 

*SAVE MONEY – If you purchase a tanning sample packet, and then you want to purchase the full bottle of the same tanning lotion, we will deduct the price of the tanning sample packet off the price of the full bottle of the same tanning lotion to save you money!

ARE RED LIGHT TREATMENTS SAFE? WHAT DOES THE FDA SAY?

According to the FDA, red light therapy beds, which emit red light at 633nm, has a “non-significant risk” status and is completely safe for the body, skin and eyes. Red light penetrates tissue to a depth of 8 – 10 mm, delivering energy to stimulate a response from the body to heal itself.

WHAT IS DHA?

The active ingredient most often used in all sunless tanners, including tinted moisturizers, self-tanners, and spray tan solution, is called Dihydroxyacetone, or DHA. DHA is a carbohydrate (monosaccharide sugar) compound approved by the FDA for use in externally applied sunless tanning solutions. The FDA added DHA to the list of approved colors for cosmetic products in the 1970s.

CAN I PAY CASH EACH MONTH FOR MY MEMBERSHIP?

No. To become a member of The Grand Palms, you must provide a credit card or debit card that will be used for your automatic monthly charge, cash will not be accepted.

DO YOU TAKE APPOINTMENTS?

We do not take appointments. You are welcome to walk in to your favorite Grand Palms location at your convenience to tan. We do require appointments for our Evolv Custom Airbrush Sunless Tan. Please call our Grand Palms Denver location at (303) 758-TANS (8267) to schedule your Evolv appointment.

HOW DOES RED LIGHT THERAPY DIFFER FROM LASER TREATMENTS?

Red Light Therapy does not cut, burn, or break the skin as with laser treatments. Lasers use heat and concentrated light to vaporize or remove tissue. Red Light Therapy bed lamps produce no vaporization or burning of tissue, and therefore no inflammation or erythema. Red Light Therapy is one of the few non-invasive tools available that can reverse the appearance of aging skin, such as wrinkles and mottled skin tone.

WHAT SUNBEDS ARE AVAILABLE AT EACH GRAND PALMS LOCATION?

Here is a list of all sunbeds available at each Grand Palms location:
 

Grand Palms – Denver Tech Center

Level 1:  Cobra SX

Level 2:  Tropicals and SunUp II (stand up booth)

Level 3:  Lotus

Level 4:  n/a

Level 5:  Sunboard XTT and iSun

Level 6:  P90

Grand Palms – Highlands Ranch

Level 1:  Cobra SX

Level 2:  Tropicals and SunUp II (stand up booth)

Level 3:  Lotus

Level 4:  Silver Bullet SE

Level 5:  SClass

Level 6:  P90 and KBL 6800

Grand Palms – Castle Rock

Level 1:  Cobra SX

Level 2:  Cobra UXF

Level 3:  Lotus

Level 4:  Silver Bullet SE and iDome (high pressure stand up booth)

Level 5:  Sunboard XTT

Level 6:  P90

Grand Palms – Denver

Level 1:  Cobra SX

Level 2:  Cobra UXF and SunUp II (stand up booth)

Level 3:  Lotus

Level 4:  Silver Bullet SE

Level 5:  Sunboard XTT and iBed

Level 6:  P90
 

For more information about all of our available sunbeds, please click here:

CLICK HERE

HOW DO I CANCEL MY MEMBERSHIP?

You can easily cancel your membership with The Grand Palms with no costs or hassles.
 

After your third consecutive monthly payment, you can cancel your membership. Here’s all you need to do:

A.   You must go to the Grand Palms location where you purchased your membership. For your protection we do not accept cancellations over the phone or via email.

B.   When you arrive at the Grand Palms location where you purchased your membership, simply let one of our Grand Palms representative know that you would like to cancel your membership, and they will have you fill out and sign a very simple form.

C.   You must cancel your membership in person within 7 (seven) days before your next automatic monthly charge is scheduled to occur.

D.   If you come in to cancel your membership, and your next automatic monthly charge has already occurred, we cannot give any refunds, but you will be able to continue to enjoy your unlimited tanning or unlimited sunless tanning until your current month ends.

E.   We will immediately delete and properly destroy your credit card and billing information.

F.   You will still be able to enjoy unlimited tanning or unlimited sunless tanning until your current month ends.

*PLEASE NOTE – When you come in to the Grand Palms to cancel your membership you will immediately lose any unused BONUS BUCKS on your account, and you will immediately lose any unused or saved Monthly Member Rewards. Additionally, if you want to come back to become a member of The Grand Palms at a future date, you will have to pay the Annual Membership Dues again and the dues may have changed without notice.

HOW SHOULD I TAKE CARE OF MY EVOLV CUSTOM AIRBRUSH TAN?

After your Evolv custom airbrush session is complete it is recommended to wait at least 8-10 hours before showering or bathing. Additionally, it is not recommended to participate in any activities that may cause you to perspire excessively before your first shower. To maintain your tan, use nonabrasive soaps or gels, and do not exfoliate for at least 5-7 days. After each shower, it is recommended to use an approved daily moisturizer which contains active ingredients to enhance, and prolong the life and depth of your tan. NOTE: Over exposure to highly chlorinated water such as swimming pools or hot tubs for extended periods of time is not recommended and may decrease the life of your tan.

WILL MY SKIN LOOK ORANGE?

No. The advanced technology currently used in sunless tanning solutions is designed to ensure a natural, bronze tan. Our Grand Palms representatives will help you select the proper level of sunless tanning solution (Light, Medium or Dark) to best match your skin tone and to help you achieve the perfect tan you desire.

HOW DO I USE THE VERSASPA PRO

To learn how to use our VersaSpa Pro, please CLICK HERE to view the VersaSpa Pro instructional video.

ARE THERE ANY AGE RESTRICTIONS FOR USING THE MYSTIC TAN HD?

While there are no legal minimum age restrictions for sunless tanning, our Grand Palms’ company policy does not permit anyone under the age of 15 from using our sunless tanning equipment, which includes the Mystic Tan HD, without a parent or guardian present to directly supervise.

WHAT DO I NEED TO BRING WITH ME IF I WANT TO START TANNING AT THE GRAND PALMS?

If you have never tanned with us before, you will need to bring the following:

A. A valid picture ID with you.

B. If you are under 15, you will also need to bring a parent or legal guardian with you to provide written consent and to sign our New Customer Registration Form.

C. We also require you to provide a credit card or debit card to go on file for your automatic monthly charge if you plan to become a member of The Grand Palms.

D. If you plan on just purchasing a Single Session sunbed or sunless tan, or if you plan on purchasing one of our Tanning Points or Tanning Sessions packages from our old pricing program, you will not need to provide a credit card or debit card to go on file.

HOW SHOULD I PREPARE FOR MY SUNLESS SPRAY TANNING SESSION?

For best sunless tanning results, you should exfoliate and shave the day before or the day of your sunless tanning session (day before is preferred). On the day of your sunless tanning session you should refrain from using moisturizers, perfumes, lotions, oils or deodorants that may create a barrier between your skin and the sunless tanning solution. You may resume using these after your first shower or bath.

WHAT IF I CANCEL MY MEMBERSHIP BEFORE THE MINIMUM OF 3 (THREE) MONTHLY DRAWS?

If you cancel your membership before the minimum of 3 (three) consecutive monthly payments, here is what will happen:

A. We will convert your membership to our normal one month unlimited tanning package.

B. For each month you paid for during your membership, you will have to pay the difference from our discounted membership monthly price to our normal one month unlimited price. Here is how much you will have to pay to cancel your membership early:

faq-billing-cancel-matrix
C. Based on the cost matrix in Item B above, we will charge the appropriate amount to your credit card on file to cancel your membership early.

D. We will then cancel your membership and we will delete and properly destroy your credit card and billing information.

E. If your credit card on file declines, we will put a balance due on your account. You will not be able to tan until you pay your balance due.

HOW OLD DO I NEED TO BE TO USE YOUR SUNBEDS?

While there are currently no legal minimum age restrictions in Colorado for sunbed tanning, our Grand Palms’ company policy does not permit anyone under the age of 15 from using our sunbed tanning equipment without a parent or guardian present to provide written consent and to sign our New Customer Registration Form.

HOW DO I USE YOUR MYSTIC TAN HD?

To learn how to use our Mystic Tan HD, please CLICK HERE to view the Mystic Tan HD instructional video.

WHICH GRAND PALMS LOCATION OFFERS RED LIGHT THERAPY BEDS?

Grand Palms – Denver Tech Center

Grand Palms – Highlands Ranch

Grand Palms – Castle Rock

Grand Palms – Denver

WILL MY EVOLV CUSTOM AIRBRUSH TAN LOOK ORANGE OR STREAKY?

“Orange” and “streaky” are a thing of the past. The Evolv formulations can be customized to every skin type, tone and desired color. All Evolv custom airbrush sunless tans are applied by our Grand Palms’ trained certified airbrush technicians, ensuring you’ll receive the depth of color you desire and the most natural-looking head-turning sunless tanning results for your individual skin type and tone.

WHAT TIME DO YOU TAKE YOUR LAST TAN?

A. To ensure that our employees can close the store on time, we do not allow any customer to start a sunbed, sunless or red light therapy session within 15 minutes or less before closing.

B. We do not allow a customer to start a Cocktail Tan (sunbed and sunless in one visit) within 30 minutes or less before closing.

HOW DO I FREEZE MY MEMBERSHIP?

You can easily freeze your membership with The Grand Palms with no costs or hassles.
 

Here’s all you need to do:

A.   You must go to the Grand Palms location where you purchased your membership.  For your protection we do not accept freezing requests over the phone or via email.

B.   When you arrive at the Grand Palms location where you purchased your membership, simply let one of our Grand Palms representative know that you would like to freeze your membership, and they will have you fill out and sign a very simple form.

C.   On the form that you will fill out, you will need to provide the start date that you want to freeze your membership, and the end date that you want to unfreeze your membership.

D.   If you come in to freeze your membership and your next automatic monthly charge has already occurred, we cannot give any refunds.

E.   When your end date for when you want to unfreeze your membership arrives, we will automatically restart your membership, the number of days that you froze your membership for will be added back to your account, and we will resume your normal automatic monthly charge. (Please note that your automatic monthly charge date may change after your unfreeze your membership)

*PLEASE NOTE – When you freeze your membership you will not be able to earn any BONUS BUCKS, and you will not be able to redeem or use any Monthly Member Rewards while your membership is frozen.
*PLEASE NOTE – You are only allowed to freeze your membership for a maximum of 30 (thirty) total days in a 12 month period. If you exceed 30 (thirty) total days of freezing your membership, your membership may be cancelled without notice, and all membership cancellation terms and agreements will apply.

CAN I USE MY MEMBERSHIP AT ANY GRAND PALMS LOCATIONS?

You can use your membership or tanning package at any Grand Palms location!

HOW LONG WILL MY EVOLV CUSTOM AIRBRUSH TAN LAST?

The life of your sunless tan can last up to 7 days, depending on the type and amount of Evolv solution applied, and pre and post skin care.

HOW LONG SHOULD I WAIT AFTER A SESSION BEFORE SHOWERING?

To give the DHA enough time to fully set, it is recommended to wait a minimum of 4 hours after a sunless spray tanning session or 8 hours for optimal results. Showering sooner may diminish the intensity of the tan. If you tan using a cosmetic Bronzer, the instant color of the cosmetic Bronzer will wash off in the shower, but your tan produced by the DHA will remain.

CAN I USE OUTDOOR TANNING LOTION OR OILS WHEN I USE YOUR SUNBEDS?

A.   Certain products that work well when tanning outside do not work well in the sunbeds.
 

B.   Lotions or oils that are particularly greasy or oily will cause a film on the tanning acrylic that impairs your tanning and will damage the sunbed acrylic. *PLEASE NOTE – We do not allow any tanning oils to be used while tanning in our sunbeds. If you do use a tanning oil and damage the sunbed acrylic, you may be held liable to replace the sunbed acrylic.
 

C. It is also important to switch up your indoor tanning lotion to continually stimulate your skin and enhance your sunbed tanning results.

DO I NEED TO MAKE AN APPOINTMENT TO USE YOUR RED LIGHT THERAPY BEDS?

No, you can simply walk in to your favorite Grand Palms location to use our Red Light Therapy beds at your convenience.

CAN I ALSO USE YOUR SUNBEDS OR SUNLESS TANNING EQUIPMENT WHEN I COME IN TO USE THE RED LIGHT THERAPY BEDS?

Yes, we have many clients who also tan when they come to use the Red Light Therapy beds. For best results, it is best to first use the Red Light Therapy bed, then use the sunbeds, and for those doing a Cocktail Tan, you would then use the Mystic Tan HD or VersaSpa Pro last.

WHAT IF I LEFT SOMETHING IN THE TANNING ROOM?

Please know that we are not responsible for lost or missing items, so please be sure to take all personal belongings with you when you are done tanning. We do have a lost and found at all Grand Palms locations, so please contact the Grand Palms location you tanned at if you left anything behind.

WHAT CAN I WEAR AFTER MY EVOLV CUSTOM AIRBRUSH TANNING SESSION?

It is highly suggested to put on dark loose clothing after receiving your Evolv custom airbrush sunless tan. Flip flops/sandals are also ideal. No undergarments, socks, or tight clothing are preferred. We do not recommend wearing white clothing or white undergarments, just to be on the safe side. The cosmetic bronzers in the Evolv sunless tanning solutions and additives are water-soluble and should simply wash out.

WILL SWIMMING AFFECT MY TAN?

Swimming in chlorinated water or salt water can fade your sunless spray tanning results, cause possible streaking, and will diminish the length of your tan. However, normal activities such as bathing, showering or physical activities will not affect the quality of your tan.

CAN I USE YOUR SUNBEDS TWICE IN ONE VISIT?

State and federal law prohibits anyone from using sunbeds more than once within 24 hours. We have both legal and software restrictions that will not allow us to tan you again until the next day. Unfortunately, this is not something we have control over.
 

Keep in mind that this law applies to sunbeds only, not sunless tanning, which is why you are welcome to enjoy a COCKTAIL TAN during one visit to The Grand Palms. For more information about COCKTAIL TANNING, please CLICK HERE.

CAN I SHARE MY MEMBERSHIP WITH SOMEONE ELSE?

No, memberships are set up for one person only and cannot be shared. Each person who wants to become a member of The Grand Palms will need to set up their own individual account and membership to enjoy unlimited tanning, unlimited sunless tanning and unlimited Red Light Therapy. Please note that we offer Tanning Points and Tanning Sessions packages, and these packages can be shared with as many people as you want. Please ask a Grand Palms representative about our Tanning Points and Tanning Session packages.

DOES SUNLESS SPRAY TANNING SOLUTION HAVE ANY SMELL AFTER CONTACT WITH MY SKIN?

Mystic Tan HD and VersaSpa Pro sunless spray tanning solution use a breakthrough odor control technology designed to virtually eliminate the odor that may be present when the sunless tanning solution interacts with the skin.

CAN I TRANSFER MY MEMBERSHIP TO SOMEONE ELSE?

No, memberships are set up for one person only and cannot be transferred to another person. Each person who wants to become a member of The Grand Palms will need to set up their own individual account and membership to enjoy unlimited tanning, unlimited sunless tanning and unlimited Red Light Therapy. Please note that we offer Tanning Points and Tanning Sessions packages, and these packages can be transferred to someone else. Please ask a Grand Palms representative about our Tanning Points and Tanning Session packages.

DO I NEED TO USE RED LIGHT THERAPY LOTIONS TO USE THE RED LIGHT THERAPY BED?

Yes, the most effective way to use the Red Light Therapy, and to guarantee the skin results that you desire, you need to use the Red Light Therapy lotions, which include:
 

STEP 1: Micro Mist Pre-Therapy Body Spray

  • Refreshing, and fast-absorbing, light mist helps prepare your skin for your red light therapy session.
  • Fortified with vitamin C that revitalizes your skin, while natural Aloe Vera soothes and conditions your skin with each use.
  • pH balanced to promote optimal red light therapy results.
  • Fragrance free

STEP 2: Ultra-Concentrated Pre-Therapy and Post-Therapy Eye Serum

  • Apply immediately before and after your Red Light Therapy session.
  • Can be used daily to help reduce the appearance of serious dark circles.
  • Ultra calming complex alleviates chronic puffiness surrounding the orbital eye area.
  • Fragrance free

STEP 3: Ultra-Concentrated Post-Therapy Body Lotion

  • For best results, apply twice daily in between your Red Light Therapy sessions.
  • Helps promote collagen and elastin vitality.
  • Helps combat the signs of premature aging.
  • Micro technology to help reduce the appearance of cellulite.

ARE THERE ANY AGE RESTRICTIONS FOR GETTING AN EVOLV CUSTOM AIRBRUSH TAN?

While there are no legal minimum age restrictions for sunless tanning, our Grand Palms’ company policy does not permit anyone under the age of 15 from using our sunless tanning equipment, which includes the Evolv Custom Airbrush Tan, without a parent or guardian present to directly supervise.

DO YOU PROVIDE EYEWEAR WHEN I USE A SUNBED?

Yes, we provide complimentary protective eyewear for all of our customers who use our sunbeds. State and federal law both require that you wear proper protective eyewear when using a sunbed. Your eyelids are too thin to block out the UV rays, and the UV rays can penetrate a towel, which is why we provide our customers with protective eyewear for free.

WILL THE BRONZING FORMULA STAIN MY CLOTHING?

No, the sunless spray tanning solution, which includes a cosmetic Bronzer, is water soluble and will be removed after the next wash in cold water. However, in some rare instances, the DHA in the sunless tanning solution may permanently stain undergarments worn during your sunless spray session.

CAN I BRING MY CHILD OR ANOTHER PERSON IN TO MY SUNBED ROOM?

Under state and federal law, you are not allowed to have any other person in the sunbed room with you when you are using a sunbed. This includes children. We strictly enforce these laws, and apologize for any inconvenience it may cause you.

DOES MY TANNING PACKAGE EXPIRE?

For those clients who prefer to purchase our Tanning Points or Tanning Sessions packages versus signing up for our membership program, these packages never expire. Please ask a Grand Palms representative about our Tanning Points and Tanning Session packages.

HOW OFTEN DO I NEED TO USE THE RED LIGHT THERAPY BED TO ACHIEVE MY DESIRED SKIN RESULTS?

There are few immediate changes to skin, as change occurs naturally over a period of weeks. Everyone reacts differently, depending on their age and the condition of their skin. In general, best results are achieved over an 8 – 12 week period.
 

It is recommended to start with a commitment of 15 minutes, which is the maximum time in our Red Light Therapy bed, at least 3-5 times per week for the first 1-4 weeks. Then you should use the Red Light Therapy bed at least 2-3 times per week for the following 4-12 weeks, and finally 1-2 times per week to maintain your desired skin results.

HOW LONG DOES SUNLESS SPRAY TANNING LAST?

Your sunless tan can last up to 7 days depending on the formulation you choose and the condition of your skin.

WHAT IS YOUR REFUND POLICY?

A. Memberships –  We do not offer refunds or store credit for any monthly membership payments or annual membership dues.

B. Tanning Packages – We do not offer refunds or store credit for any unused Tanning Points or Tanning Sessions packages.

C. Lotions – We do not offer any refunds or store credit for any purchased tanning lotions or tanning supplies. However, please know that we offer tanning sample packets for each tanning lotion bottle we sell. You can purchase a tanning sample packet to see if you like the lotion before you purchase the full bottle.  SAVE MONEY – If you purchase a tanning sample packet, and then you want to purchase the full bottle of the same tanning lotion, we will deduct the price of the tanning sample packet off the price of the full bottle of the same tanning lotion to save you money.

IS RED LIGHT THERAPY SIMILAR TO TANNING?

No. You will not get tan from our Red Light Therapy beds, nor do our Red Light Therapy beds expose you to any UV tanning rays.

HOW OFTEN TO DO YOU CHANGE YOUR SUNBED LAMPS?

To ensure that our customers achieve the best sunbed tanning results possible with every visit to The Grand Palms, we automatically change our sunbed lamps at 50% of the maximum sunbed lamp life that is recommended by the sunbed lamp manufacturer. For example, some sunbed lamps that we use in our sunbeds have a 1,000 hour recommended maximum lamp life, so we change out these sunbed lamps at only 500 hours. Most tanning salons do not do this, and even the sunbed lamp manufacturers think we are crazy, but we just want to make sure that our customers are happy with their sunbed tanning results every time they come to The Grand Palms.

In addition, we ONLY use the sunbed lamps that are recommended by the sunbed manufacturer. We never use cheap, knock-off sunbed lamps.

HOW OFTEN SHOULD I USE YOUR SUNLESS TANNING EQUIPMENT TO ACHIEVE THE TAN I WANT?

This will vary depending on the following:
 

A.  Whether you are using just our sunbeds, just our sunless tanning equipment, or if you are doing Cocktail Tans. Please know that doing Cocktail Tans will help you achieve your desired tanning goal much quicker.

B.  What your desired tanning goal is.

C.What your skin type is. We provide all of our customers with a quick questionnaire to determine your skin type, which will then help us to instruct and advise you on what to do to at The Grand Palms to achieve your desired tanning goals.

D.Whether you have tanned already or coming to The Grand Palms for the first time with little or no tan at all.

E. Whether you are tanning for an upcoming event or vacation, which then based on what your desired tanning goal is, will greatly affect how many times you will want to visit The Grand Palms to tan before your event or vacation.
 

* PLEASE NOTE – We highly recommend that if you are tanning for an upcoming event or vacation, that you come to The Grand Palms days or even weeks before your event or vacation to give yourself enough time and enough tanning visits to achieve your desired tanning goal. We recommend that you do NOT come in the day before your event or vacation, because you may not have the time to achieve your desired tanning goal.

DO I NEED TO WEAR SOME SORT OF PROTECTIVE EYEWEAR?

It is not required that you wear protective eyewear during your Red Light Therapy session, however, the Red Light Therapy lamps are very bright and may be uncomfortable for some customers with sensitivities to light. Thus, we provide our Red Light Therapy customers complimentary protective eyewear for comfort during their session.

HOW OFTEN SHOULD I USE A SUNBED TO ACHIEVE THE TAN I WANT?

This will vary depending on the following: 

A.   Whether you are using just our sunbeds, just our sunless tanning equipment, or if you are doing Cocktail Tans. Please know that doing Cocktail Tans will help you achieve your desired tanning goal much quicker.

B.   What your desired tanning goal is.

C.   What your skin type is. We provide all of our customers with a quick questionnaire to determine your skin type, which will then help us to instruct and advise you on what to do to at The Grand Palms to achieve your desired tanning goals.

D.   Whether you have tanned already or coming to The Grand Palms for the first time with little or no tan at all.

E.   Whether you are tanning for an upcoming event or vacation, which then based on what your desired tanning goal is, will greatly affect how many times you will want to visit The Grand Palms to tan before your event or vacation.

* PLEASE NOTE – We highly recommend that if you are tanning for an upcoming event or vacation, that you come to The Grand Palms days or even weeks before your event or vacation to give yourself enough time and enough tanning visits to achieve your desired tanning goal. We recommend that you do NOT come in the day before your event or vacation, because you may not have the time to achieve your desired tanning goal.

WILL RED LIGHT HELP WITH SEASONAL AFFECTIVE DISORDER (SAD)?

Red Light, as well as other light therapies, has been proven to improve Seasonal Affective Disorder (SAD).

SAD or Seasonal Affective Disorder is a type of depression that occurs during the same season each year. You may have SAD if you felt depressed during the last two winters but felt much better in spring and summer.

Anyone can get SAD, but it’s more common in:

  • Women
  • People who live far from the equator, where winter daylight hours are very short.
  • People between the ages of 15 and 55. The risk of getting SAD for the first time goes down as you age.
  • People who have a close relative with SAD.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text.